Éteanne recognizes the importance of protecting the privacy of your personal data and strives to maintain transparency in how we process it. We believe you should easily understand what personal data we collect, why we collect it, and how we use it. This privacy policy aims to inform you, as a customer, about how Éteanne handles your personal data to ensure you feel secure, knowing that all personal data we receive is processed responsibly and in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. 

 

 

COLLECTING AND USING YOUR PERSONAL DATA

While using our platform, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. The personal data we collect directly from you may include, but is not limited to, your name, email address, phone number, address, gender, age and credit card information.  

 

This information is used to process and fulfill your order efficiently, analyze our website services and enable us to provide a higher level of customer service (which may include informative or promotional activities). We may also be required to use or retain your personal information to comply with our legal obligations, including for tax purposes.  

 

Additionally, we gather usage data for statistical purposes to help us understand how to make our website more accessible and user-friendly, as well as to measure the effectiveness of any advertising campaigns we undertake. This includes, but is not limited to, your device's IP address, browser type, time and date of your visit, pages visited on eteanne.com, time spent on those pages, and other diagnostic data. We utilize Google Analytics to collect this usage data, which assists us in tailoring and enhancing the customer experience, understanding customers and improving the products and services of Éteanne. 

 

 

WHO WE SHARE YOUR INFORMATION WITH

When you place an order with Éteanne, we may disclose your personal information to necessary third-party companies involved in our service delivery. This includes delivery companies such as postal or courier partners, third-party fulfillment contractors, and merchant payment gateways for debit/credit card and PayPal payments. We only share information that is essential for these third parties to process your order effectively. 

 

Additionally, we may disclose your information to third-party service providers for purposes related to our technical operations, such as IT services, data storage, web hosting and server management.  

 

We also disclose information to analytics, marketing, or advertising services as well as regulatory authorities in connection with legal proceedings or to establish, exercise, or defend our legal rights. 

 

 

COOKIES

Éteanne collects information about customer behavior on the website using cookies. A cookie is a small text file stored on your device that allows you to save and track data about your use of eteanne.com. 

 

You have the option to decline cookies. Most Internet browsers allow you to delete or block cookies and ask for consent before a cookie is stored. Managing cookies can be found in the web browser's preferences. However, please note that choosing not to use cookies when visiting the URL may impact the shopping experience. 

 

We use different types of cookies on our website:

 

Necessary cookies:
These cookies are required for the core functionality of our website. They enable essential features such as page navigation, security, and the ability to place orders. Because these cookies are strictly necessary for the website to operate, they are always active and cannot be disabled.

Functional cookies:
These cookies help provide a more personalised and consistent experience across visits by remembering your preferences and interactions with the website. They allow the website to behave in a way that reflects your settings, such as language or region.

Analytics cookies:
These cookies collect information about how visitors use our website. The data is aggregated and anonymous, allowing us to understand website performance, measure traffic, and improve the functionality and user experience of eteanne.com.

Marketing cookies:
Marketing cookies are used to track visitors across websites. This allows us and our partners to provide more relevant content and advertisements, and to deliver a more personalised experience based on your browsing behaviour.

You can manage your cookie preferences at any time through the “Manage your cookie preferences” section on our website.

 

 

SECURITY OF YOUR PERSONAL DATA

The security of your personal data is of utmost importance to us. We prioritize the security of your credit card information and utilize secure payment solutions such as Shopify Payments, a highly secure global payment gateway. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. While we endeavor to use commercially acceptable means to safeguard your personal data, we cannot guarantee its absolute security. If we detect a security breach with a high risk of potential misuse of your personal data, we will promptly notify you of the incident and provide information on the measures we have taken to mitigate the risk of data misuse. 

 

 

LINKS TO OTHER WEBSITES

Our service may include links to websites operated by third parties. If you click on a third-party link, you will be directed to that third-party's site. Please note that our privacy policy does not apply to those companies' websites, and we do not control or assume responsibility for the content, privacy policies, or practices of any third-party sites or services. Hence, we strongly advise you to review the privacy policy of every site you visit. 

 

 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. We will notify you of any changes by posting the new privacy policy on this page and revising the "Last updated" date at the top. We encourage you to review our Privacy Policy periodically for any updates. 

 

 

CONTACT US

If you wish to update, amend, or delete personal information that we have registered about you, if you have any questions about our privacy policy or the practices of Éteanne with respect to personal information, or if you wish to file a complaint about the processing of your personal information, you can contact us at info@eteanne.com. 

 

You may also contact the Danish Data Protection Agency: Datatilsynet, Carl Jacobsens Vej 35, 2500 Valby, Denmark.